RETURNS POLICY

We want you to feel confident in every pair you purchase from Rockaflat. If your shoes are not quite right, you may request a return within 7 days of receiving your order.

CHANGE-OF-MIND RETURNS

To be eligible for a change-of-mind return:

• The return must be requested within 7 days of receiving delivery.
• Shoes must be unworn, undamaged and in their original condition.
• Shoes may only be tried on indoors on a clean, soft surface.
• All original packaging, labels and accessories must be included.
• Proof of purchase is required.

Shoes showing signs of outdoor wear, marks, damage, odour or alteration cannot be accepted as a change-of-mind return.

HOW TO REQUEST A RETURN

Before returning your shoes, email admin@rockaflat.com with:

• Your name
• Your order number
• The item you wish to return
• The reason for the return
• Photographs if the item is faulty, damaged or incorrect

Please wait for our return instructions before sending your shoes. Items returned without prior approval may not be accepted.

FREE RETURN SHIPPING

Rockaflat provides free standard return shipping for eligible returns. We will provide return instructions after approving your request.

Original express shipping charges, customs duties, import taxes and other third-party charges are not refundable unless required by law.

REFUNDS

Once we receive and inspect your return, we will notify you of the outcome.

Approved refunds will be issued to the original payment method. Please allow up to 10 business days for the refund to appear after it has been processed, depending on your bank or payment provider.

EXCHANGES

If you would like another size or style, please contact us. Exchanges are subject to availability. If your preferred item is unavailable, we may offer a refund or another suitable option.

SALE ITEMS

Sale items may be returned unless they were clearly marked “final sale” before purchase. This does not affect your rights where an item is faulty, unsafe or incorrectly described.

FAULTY, DAMAGED OR INCORRECT ITEMS

Please contact us as soon as possible if your shoes arrive faulty, damaged, unsafe, incorrectly described or different from what you ordered.

Depending on the circumstances and your rights under Australian Consumer Law, you may be entitled to a repair, replacement or refund. Rockaflat will cover reasonable return costs where required by law.

AUSTRALIAN CONSUMER LAW

Nothing in this policy excludes or limits any rights or remedies available to you under the Australian Consumer Law. Consumer guarantee rights may continue beyond our voluntary 7 day change-of-mind period.

CONTACT US

For return enquiries, contact:

Rockaflat
Email: admin@rockaflat.com