PRIVACY POLICY
Last updated: 21 August 2026
Rockaflat respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains what information we collect, why we collect it and how we use and protect it when you visit www.rockaflat.com, place an order or contact us.
INFORMATION WE COLLECT
We may collect information including:
• Your name
• Email address and telephone number
• Billing and delivery addresses
• Order and purchase information
• Your birthday, if you voluntarily provide it
• Information submitted through our contact or newsletter forms
• Details about how you heard about Rockaflat
• Communications you send to us
• Website activity, device information, browser type, IP address and cookie data
PAYMENT INFORMATION
Payments are processed through secure third-party payment providers. Rockaflat does not ordinarily receive or store your complete credit or debit card details.
HOW WE COLLECT INFORMATION
We may collect personal information when you:
• Visit or use our website
• Create an account
• Place or return an order
• Subscribe to our email list
• Complete a form
• Contact us by email, social media or another communication channel
• Interact with our advertising or website cookies
HOW WE USE YOUR INFORMATION
We may use your information to:
• Process, fulfil and deliver orders
• Provide order confirmations and tracking updates
• Manage returns, refunds and customer enquiries
• Communicate with you about your account or purchases
• Send promotional emails where you have consented
• Provide birthday offers where you have supplied your birthday
• Improve our products, services and website
• Understand how customers find and use Rockaflat
• Prevent fraud and protect our website
• Meet our legal, accounting and regulatory obligations
MARKETING COMMUNICATIONS
We will send promotional emails where you have subscribed or otherwise consented to receive them.
You may unsubscribe at any time by clicking the unsubscribe link in an email or contacting admin@rockaflat.com. You may still receive necessary communications about existing orders or customer service matters.
COOKIES AND ANALYTICS
Our website may use cookies and similar technologies to operate the online store, remember your preferences, understand website traffic and improve your experience.
Wix and other service providers may also use cookies or similar technologies when providing website, analytics, payment and advertising services. You can manage cookies through your browser settings and any cookie controls displayed on our website.
HOW WE SHARE INFORMATION
We may share personal information with trusted service providers where reasonably necessary to operate our business, including:
• Wix, which hosts and supports our website
• Payment processors
• Delivery and logistics providers
• Email and marketing platforms
• Analytics and advertising providers
• Professional advisers and technology providers
• Government, regulatory or law-enforcement bodies where required by law
These providers may only receive the information reasonably necessary to perform their services. We do not sell your personal information.
OVERSEAS SERVICE PROVIDERS
Some of our service providers, suppliers or technology systems may be located outside Australia. As a result, personal information may be processed or stored overseas.
The countries involved may vary depending on the providers used to operate our website, process payments, communicate with customers and fulfil orders.
DATA SECURITY
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
However, no website, electronic transmission or storage system can be guaranteed to be completely secure.
DATA RETENTION
We retain personal information only for as long as reasonably necessary to provide our services, manage our business and meet legal, tax, accounting and dispute-resolution requirements.
ACCESSING OR CORRECTING YOUR INFORMATION
You may request access to personal information we hold about you or ask us to correct information that is inaccurate or out of date.
To make a request, email admin@rockaflat.com. We may need to verify your identity before completing your request.
PRIVACY QUESTIONS OR COMPLAINTS
If you have a question or concern about how your personal information has been handled, please email admin@rockaflat.com.
We will review your enquiry and aim to respond within a reasonable period.
CHANGES TO THIS POLICY
We may update this Privacy Policy when our practices, website services or legal obligations change. The updated version will be published on this page with a revised “Last updated” date.
CONTACT US
Rockaflat
Website: www.rockaflat.com
Email: admin@rockaflat.com